We’re a series B startup, and have raised $65 million from Emergence Capital, Y Combinator, and the founders of PayPal and Twilio. We have a 40 person team, and we serve customers like Better.com , by delivering the most friendly, helpful, and human-like AI phone agents in the world.
Every customer is different – the results they want to drive, expectations of their customer base, and internal systems are totally varied. We need people who are excited to dive into that ambiguity to turn fuzzy goals into concrete plans, ship the first pathways yourself, then broaden adoption across our customer’s org.
The Role
As an AI Engineer at Bland, you’re not just another Solutions Engineer—you’re the product owner of each customer’s onboarding journey. Imagine taking the reins of a micro “product launch” for every new customer. You’ll shape their implementation with our platform, ensuring they go from contract signature to a fully functional AI-driven call flow in under two weeks.
If you’re someone who loves blending technical savvy with product thinking—someone who can translate business objectives into tangible product experiences and who treats each deployment like a well-scoped MVP—this role was built for you. Whether you come from a Solutions Engineering background with strong product instincts or you’re an ex-Product Manager eager to get your hands dirty with code and APIs, this is your opportunity to define the next generation of customer experiences.
What You’ll Do
Drive a 14-Day Launch: Treat each customer’s onboarding like a mini product development cycle. Within two weeks, you’ll deliver a polished, AI-powered phone agent that’s ready to delight callers and move the customer’s needle on key business metrics.
Own the Product Vision (Per Deployment): Collaborate with customers to understand their goals, success criteria, and operational context. Then, translate these insights into a clear, measurable deployment plan that aligns with Bland’s capabilities with their strategic objectives.
Architect Technical Integrations: Work hands-on with APIs, webhooks, and databases to seamlessly integrate Bland into the customer’s existing systems. Your technical expertise ensures data flows smoothly and securely, setting the foundation for a scalable AI agent experience.
Shape Conversational Experiences: Guide the creation and refinement of voice prompts, conversation flows, and call pathways. You’ll blend prompt engineering techniques with user-focused product sense to deliver natural, brand-aligned interactions.
Iterate, Adapt, and Communicate: Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Just like a PM, you’ll mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap.
Unlock Future Value: As customers gain confidence, surface new use cases and features that can drive ongoing value. Use your product mindset to spot expansion opportunities and ensure each deployment isn’t just a one-off success, but the start of a long-term partnership.
Built side-projects or shipped production features with LLMs.
Prior life as a founder, solutions architect, PM, CSM, or any other role where you had high ownership over delivering outcomes and was customer facing. Prior experience owning pre-sales to post-sales to expansions is a huge plus (as long as you’re flexible and excited to learn how to work with LLMs!)
Exceptional new grads with strong ownership and ambition are welcome to apply.
You’re smart, relentless , and love working with customers
You’re organized, keep tight timelines, and deliver clear updates (exceptionally thorough)
You like hopping on planes to visit customers on site (not a requirement, but hopefully it’s something you enjoy).
You care about the craft and about our customers’ customers – all our phone agents should sound truly human and have “Bland tone” – they should not sound like a corporate robot or like a phone tree.
If you think you’re missing relevant experience but you’re a fast learner who’s excited for a new challenge – and you have the intangibles our team is looking for – please reach out. As long as you’re resourceful and a fast learner (and you can prove it to our team) we would love to meet you.
Salary: $120k – $175k base + meaningful equity + benefits.
Gorgeous office in Jackson Square, San Francisco (rooftop views & great coffee shops nearby).
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